August 1, 2008, Newsletter Issue #157: Reverse charges: chargebacks from ecommerce sales.

Tip of the Week

When a charge gets disputed by the cardholder, it is "charged back" to your e-store merchant account from the cardholder's bank; hence the name Chargeback. Once a cardholder makes a request for a chargeback, the credit card processing agency will make an inquiry to find out both sides of the story. Depending on your online business, you may see a lot of chargeback issues or very few. If the ecommerce credit card processing agency agrees with the chargeback, you will have your account debited the cost of the original charge. As long as you stay legitimate, there's no reason to believe chargebacks will become a problem.

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