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First, your CRM should be in business for several years and have a physical address you can reach them at. This ensures that the CRM solution provider is not going to disappear overnight…with all your data. Second, a good CRM software package will allow a user to scale their service up or down as needed without major fee penalties. Lastly, and most importantly, your chosen CRM solution should be easy to use. You should not need a masters in computer science to enter and retrieve data. Keeping these three tips in mind should help you pick a reputable CRM that your e-store can use for years.