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There's no doubt that there will be questions regarding the products you have on your online retail site, so implementing a FAQ is a good ecommerce web design strategy. FAQ stands for Frequently Asked Questions, and is something you've most likely run across. In writing your FAQ, you should mention some information about help line hours, product return policies and general sales policies as well as some product specific questions (sizes, etc). When laying out your FAQ section as you commence ecommerce web site development, it is considered good ecommerce web site design to list all the questions at the top of the page and use bookmark links and anchors to bring the pages down to the question's answer.