May 11, 2007, Newsletter Issue #94: CRM and You: Managing your customers in many ways.
Tip of the Week
Customer relationship management software handles a variety of functions. Depending on the CRM solution you purchase, you can do everything from handle customer service tickets, marketing campaigns, sales automation and business analytics. What it really brings to the table is the ability to, from one console, see a full snapshot of how your e-store is doing at any moment from a sales, customer service and profitibility perspective.
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| Guru Spotlight |
| Linda Handiak |
